Guestline Success Stories - Tailored Solutions for Every Hotel Challenge

Ready to check-in to the world of hospitality innovation?

Today, we’ll dive into Guestline's collection of case studies, where we unfold a tapestry of success stories from different hotels using different Guestline solutions.

This compilation shows how our diverse suite of tools seamlessly enhances every facet of the guest experience, from the initial search for accommodation to the final moments of their stay and beyond.

Now it's your turn to discover first-hand the powerful stories of hotels that are transforming their operations and delighting their guests at every stage of their journey.

Elevating Guest and Staff Experience at The Tawny with an Integrated Cloud Solution

The Tawny, a unique luxury hotel in rural Staffordshire, was looking for a multi-functional cloud solution to enhance the guest experience and streamline operations.

With its diverse accommodation and stunning surroundings, The Tawny needed a robust system to manage bookings, streamline payments and deliver exceptional service to guests and staff alike.

Key challenges and requirements

  1. Inadequate system functionality: The Tawny’s existing system lacked essential features such as a postcode finder and struggled with rate management and item additions, leading to manual tasks and errors.
  2. Impractical support setup: The time zone difference for the US-based support team made problem resolution impractical, impacting efficiency and guest satisfaction.

Solution implemented

The Tawny implemented a suite of Guestline solutions including Rezlynx PMS, Direct Booking Manager (DBM), GuestPay, GuestStay, Channel Manager, EPoS, and integration with ResDiary for restaurant bookings.

Benefits

  1. Smooth Migration: The transition to Guestline's solutions was smooth, with deposits balancing on the first try and minimal disruption to daily operations.
  2. Increased direct bookings: DBM facilitated a 75% increase in direct bookings, enabling the hotel to break away from OTAs and maximise revenue.
  3. Improved revenue management: The easy-to-use rate management system resulted in a 15% increase in ARR and revenue-generating package sales.
  4. Efficient check-in process: Online check-in with GuestStay reduced queues and allowed staff to focus on personalised guest interactions.
  5. Streamlined payment process: GuestPay provided secure online payments, eliminating paper processes and chargeback risks.
  6. Seamless restaurant bookings: Integration with ResDiary simplified restaurant reservations for guests and staff.